Privacy Policy
This Privacy Policy explains how Monkey Blast LLC ("Monkey Blast," "we," "us") collects, uses, shares and protects personal information when you visit our website, use the Monkey Blast service, or receive a text message sent through it.
1. Who we are
Monkey Blast is a texting and customer relationship management service for insurance agents and agencies. It is operated by Monkey Blast LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702. You can reach us at support@monkeyblast.app.
2. What this policy covers
This policy applies to:
- visitors to our website;
- our customers, meaning the agents, agencies and their team members who hold a Monkey Blast account; and
- the contacts of our customers, meaning people who receive texts from a customer through Monkey Blast.
Our customers decide whom they text and what they say. For contact information a customer uploads or collects, we act as a service provider to that customer and process the information on their behalf and under their instructions. If you received a text from one of our customers, that customer's own privacy policy also applies, and you can reach them directly.
3. Information we collect
Information you give us
- Account information: name, email address, agency or business name, business details needed to register your texting number with carriers (such as legal name, address, tax identifier and license information), and login credentials.
- Billing information: payments are processed by our payment processor (Stripe). We receive limited details such as the card brand, the last four digits and the billing address. We do not store full card or bank account numbers.
- Support communications: the content of emails you send us.
Information customers upload or collect about their contacts
- contact names, mobile numbers, state or time zone, tags and notes;
- records of consent and opt in, and opt out history;
- the content of texts sent and received, with delivery status and timestamps.
Information collected automatically
- log and device information such as IP address, browser type, pages visited and the date and time of requests, used to keep the service secure and working.
4. How we use information
- to provide, operate and maintain the service, including sending and receiving texts for our customers;
- to register customers and their numbers with carriers and messaging authorities, as required to send texts;
- to process payments, keep account records and prevent fraud;
- to enforce opt outs, quiet hours and our Acceptable Use Policy, and to comply with laws that apply to text messaging;
- to respond to support requests and send service notices, such as billing and security emails;
- to monitor, secure, debug and improve the service.
We do not use our customers' contact lists or message content to market our own products to those contacts.
5. Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile phone numbers, text messaging opt in data and consent records are used only to deliver the messages a person agreed to receive, to honor opt outs and to keep the records the law and carriers require. They are never sold, rented or shared with third parties for their own marketing.
Anyone can stop receiving texts at any time by replying STOP. Replying HELP returns contact information for the sender. Message and data rates may apply. Message frequency varies by sender.
6. How we share information
We share personal information only as described here:
- Service providers who help us run Monkey Blast, such as hosting and database providers, telecommunications and messaging carriers that deliver texts, our payment processor and our email delivery provider. They may use the information only to provide their services to us.
- Carrier and registration bodies, to register a customer's business and texting number as carriers require.
- Legal and safety reasons, when required by law, subpoena or court order, or to protect the rights, property or safety of Monkey Blast, our customers or others.
- Business transfers, if we are involved in a merger, acquisition or sale of assets, in which case this policy continues to apply to the information transferred.
- With your direction, when you ask us to share information.
None of these sharing purposes includes marketing by a third party. Section 5 applies to every disclosure.
7. We never sell personal information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past twelve months.
8. Cookies
Our website and app use cookies and similar storage that are needed to sign you in, keep your session secure and remember preferences such as light or dark theme. We do not use advertising cookies.
9. How long we keep information
We keep account and billing records for as long as your account is open and afterwards as long as needed for legal, tax and accounting purposes. Consent and opt out records are kept as long as needed to prove compliance with messaging laws. When information is no longer needed, we delete or de-identify it.
10. Security
We protect information with encryption in transit, access controls that keep each customer's data separate, and limited staff access. No system is perfectly secure, so we cannot promise absolute security, but we work to protect your information and will notify you of a breach where the law requires.
11. Your choices and rights
- Texts: reply STOP to any text to opt out from that sender.
- Account information: customers can review and update account details in the app, or email us.
- Access, correction and deletion: depending on where you live, you may have the right to know what personal information we hold about you, to correct it, to delete it, or to object to certain uses. Email support@monkeyblast.app to make a request. We will verify your request and respond within the time the law requires. We will not discriminate against you for exercising these rights.
- Contacts of our customers: if your information was uploaded by one of our customers, we may refer your request to that customer, because they control that information.
12. Children
Monkey Blast is a business service and is not directed to children under 18. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this policy. We will post the new version on this page with a new version number and effective date, and tell customers about material changes by email or in the app before they take effect.
14. Contact us
Monkey Blast LLC
7901 4th St N, Suite 300, St. Petersburg, FL 33702
Email: support@monkeyblast.app
See also our Terms of Service and Acceptable Use Policy.